Customer-focused
Research & Evaluation Consulting are the foundation services provided by Meridian Solutions Inc. These services assist our clients in attracting and retaining the customers that support their business objectives and strategies. We examine both customer and employee satisfaction because we have found that the highest levels of customer satisfaction are difficult to achieve without high levels of employee satisfaction.
Our experienced professionals make use of the following methodologies to generate information for making strategic decisions, developing and evaluating policies and programs, and implementing needs assessments.
Qualitative
Focus Groups
Executive interviews
Personal in-depth interviews
On-site observation
Quantitative
Telephone surveys
Mail surveys
Panel Studies
Opinion polling